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VK Guy Ltd - Terms and Conditions

www.vkguy.co.uk is a site owned and run by VK Guy Ltd.

Our registered offices are Browhead Cottage, Troutbeck, Windermere, Cumbria, LA23 1PG. VK Guy Ltd VAT number GB153483170. VK Guy company number 870127.

Any comments or queries about our website please contact us at mike@vkguy.co.uk or 015394 33519.

These term and conditions apply to our online shop and wholesale shop customers.

If you are applying for licensing of images from our stock library please read the terms and conditions found on the stock library pages.

1. Copyright

All images contained on this website remain copyright of VK Guy Ltd, it is forbidden by law to copy or reproduce our images in any form without written authority.

2. Description of Goods

We make every effort to ensure that the description of the goods is as accurate as possible.

We make every effort to display the colours accurately, but we cannot guarantee that your computer can accurately reflect the colours of the products.

3.Your contract with us

Online Shop

Orders will be processed once we have received payment for the whole amount. When the payment has been received we will send an email to confirm payment and the order will be processed. Once we have accepted the order and have received the payment a legally binding contract occurs between us and you, the customer, This contract does not affect your statutory rights.

4. Price

Online Shop

All prices as shown in the online shop include VAT and are in pound sterling.

Delivery charges, were applicable will be shown at the checkout.

Our prices may change over time, but this will not affect orders already submitted.

The price of the products includes 2nd class delivery ( if 1st class delivery is required this will be chargeable).

Whilst we take every effort to maintain the website including the prices, errors may occur and we will contact you to inform you if a pricing error has occurred that affects your order. You will have an option of continuing the transaction at the correct prices or cancelling the transaction.

Wholesale Shop

All prices as shown in the wholesale shop do not include VAT and are in pound sterling.

VAT will be added at the checkout.

Delivery charges will occur on orders under £100.00 before VAT.

Orders over £100.00 before VAT will not incur delivery charges.

Our prices may change over time, but this will not affect orders already submitted.

5. Shipping and Delivery

Online Shop Customers
Royal Mail	Most items sent using Royal Mail	2nd class	1st class
Charges		free shipping	charges apply calculated at checkout
Delivery		3 - 7 working days	1 - 3 working days
Overseas orders	All deliveries outside the UK will be subject to individual costing for delivery.
Wholesale Shop Customers
Courier (myHermes)	£5.00 plus VAT delivery charge on orders under £100.00 before VAT Orders over £100.00 bfore VAT free shipping	3 - 7 working day delivery	N/A

6. Availability

If we are unable to supply you with a product that you have ordered from our website we will contact you by email or by telephone. Your order will not be processed and if payment has been taken, you will have the price of the unavailable products refunded with any delivery charges that you may have paid for.

7. Cancellation Rights

Online shop

Under the Consumer Contracts Regulations 2013 you have the right to cancel the contract at any time from placing the order and up to 14 days after receiving the order,

To exercise your right of cancellation, you will need to contact us via the Contact Us section of the website within the 14 days after receipt of the order. Once you have cancelled the order with us you have another 14 days in which to return the items.

If you had the products delivered to yourself using 1st class postage or any other additional delivery cost this will not be refunded unless the product was faulty.

If you cancel the order before you have received the products but after we have processed the products, on delivery of the products you must return the products to us immediately, in the same condition in which you received them, at your own cost and risk.

If we have debited your credit or debit cards we will credit your credit or debit card on the return of the cancelled products. The credit or debit card will be credited within 14 days of us receiving the returned goods. The products must be returned to us in the condition that they were delivered to you.

If the products are not returned to us we will be unable to credit your account.

If you return the products without paying for the return delivery we will credit your accounts the cost of the products in question and deduct the cost of the delivery charges from your refund.

Refunds will not be issued until the items have been received by us, in good condition. Any items lost in transit will not be considered for refund, unless proof of delivery is provided by you.

Wholesale shop

VK Guy Ltd selling to trade via the wholesale shop, is not bound by the Consumer Contracts Regulations 2013 to accept cancellation.

If you receive damaged or incorrect items please inform us with 7 days.

If the goods are faulty we will accept the return and either provide a refund or replace the items.

If you are unhappy with your order please contact us as soon as possible.

8. Returns

Online shop

If for some reason you are unhappy with the items you have had delivered please return them in the condition they were received and in appropriate packaging that will not damage the items.

Please return them within 30 days to VK Guy Ltd, Browhead Cottage, Troutbeck, Windermere, Cumbria LA23 1PG. Do remember to obtain proof of posting. VK Guy Ltd will process the returned item(s) as soon as possible after receiving them.

We will be happy to refund or exchange the item(s).

Framed Fine Art prints must be returned in the packaging they were delivered and at your cost. If the Fine Art Print is faulty we will refund the delivery charge.

If you are concerned about an order please do not hesitate to call us on 015394 33519 or email mike@vkguy.co.uk

Wholesale shop

If you receive damaged or incorrect items please inform us with 7 days.

If the goods are faulty we will accept the return and either provide a refund or replace the items.

If you are unhappy with your order please contact us as soon as possible.

If you are concerned about an order please do not hesitate to call us on 015394 33519 or email mike@vkguy.co.uk

Return Address:

VK Guy Ltd
Browhead Cottage
Troutbeck
Windermere
Cumbria
LA23 1PG

9. Account and Password

Online shop

When purchasing from our online shop you may purchase as a guest or set up an account with a password.

This password is confidential and you must not disclose it to a third part.

We have the right to disable any account that we believe is not being used according to our terms and conditions.

Wholesale shop

When purchasing from our Wholesale shop you must set up a password account with us.

This password is confidential and you must not disclose it to a third party.

We have the right to disable any account that we believe is not being used according to our terms and conditions.

10. Payment

Online shop

Payment is made by debit or credit card.

Products will be despatched once payment is confirmed.

Wholesale shop

Payment is made by debit or credit card in advance of delivery or payment can be made by BACS or cheque, on receipt of invoice.

The invoice will arrive with the delivery.

If paying by debit or credit card the order will be despatched once payment has been confirmed.

If paying by cheque via remittance order, the order will be despatched once we have received the order.

All items remain the property of VK Guy Ltd until full payment has been received.

Accounts must be paid within 30 days of you receiving the invoice.

11.Liability

If you have not received the goods ordered within 30 days of ordering please contact us.

If you do not contact us within 60 days of ordering we have no liability to you.

If we fail to comply with these terms and conditions we will only be liable to you for the purchase price of the products.

Our failure to exercise or enforce any of our rights will not be deemed to be a waiver of such rights nor bar their exercise or enforcement in the future.

12. Privacy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties?

Third party links

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

13. Customer Services

If you have any queries, comments or complaints about our products or website please contact us at

VK Guy Ltd
Browhead Cottage
Troutbeck
Windermere
Cumbria
LA23 1PG

Tel: 015394 33519

Email: mike@vkguy.co.uk

Website: www.vkguy.co.uk

Office Hours:

Monday to Friday: 9.00am to 5.00pm
Excluding Bank Holidays and Christmas Eve, Christmas Day, Boxing Day New Years Eve, New Years
Day Easter Good Friday and Easter Monday.
Saturday and Sunday closed.

14. Applicable Law

These Terms and Conditions are subject to English Law.

We aim to solve any disagreement quickly and fairly.

You have the right to take court proceedings in England, Wales, Scotland or Northern Ireland, if you are not satisfied with the way we have dealt with them.

We reserve the right to change the Terms and Conditions from time to time and you should read them every time you make a purchase.

This policy was last modified on 25.02.2015